The professional knowledge and experience of Datalogic together with its proprietary tools are made available for customers to provide them with the necessary support to solve any problem related to Datalogic products or solutions. Support is provided in the form of documentation, software and utilities, as well as useful and interesting information. Datalogic offers a full array of service and support options to help you implement and maintain the most dependable automated data capture technology at the lowest cost of ownership available.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
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Android along with chip manufacturers identify security vulnerabilities and publish fixes to these monthly on the Android Security Bulletins. Datalogic Shield ensures devices remain secure and up to date by delivering these regular security patches with zero-latency to our customers. Providing customers protection against emerging threats as soon as they are identified.
About PHP2Shell
CVE-2026-109618 and CVE-2026-109619, collectively known as PHP2Shell, affect memory handling in PHP, a scripting language used for websites and online services. Under specific conditions, these vulnerabilities could allow unauthenticated remote code execution. Both vulnerabilities have a CVSS v4.0 base score of 9.2 (Critical).
The PHP project released security updates addressing these vulnerabilities on October 21, 2026. Datalogic continues to monitor the official PHP security advisories and assess the applicability of available updates and protective measures across its IT environment.
Assessment complete. Remediation underway.
Datalogic has completed an impact assessment of the reported PHP vulnerabilities across its IT environment and is addressing the findings through system updates and targeted protective measures. Remediation activities are being managed through Datalogic's established vulnerability management and information security processes, within its ISO 27001 Information Security Management System.
Protection and operational continuity
For a service where immediate remediation could affect operational continuity, Datalogic has implemented additional compensating controls while evaluating further measures to reduce exposure and complete permanent remediation. The service is also included in a broader modernization plan targeted for completion by 2027.
These controls balance security requirements with operational continuity, providing protection against known attack patterns while permanent remediation options are being assessed; they do not correct the underlying PHP vulnerabilities.
Contact and further information
This notice reflects Datalogic’s IT assessment and mitigation activities as of November 5, 2026.
For questions about a specific Datalogic product, software version or service, contact Datalogic Technical Support. Include the product or service name and relevant version information, where applicable. For technical details, affected PHP releases and available updates, consult the official PHP security advisories. These also explain the limitations of interim mitigation measures.
