The professional knowledge and experience of Datalogic together with its proprietary tools are made available for customers to provide them with the necessary support to solve any problem related to Datalogic products or solutions. Support is provided in the form of documentation, software and utilities, as well as useful and interesting information. Datalogic offers a full array of service and support options to help you implement and maintain the most dependable automated data capture technology at the lowest cost of ownership available.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
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Spectre & Meltdown are security vulnerabilities that affect many modern processors on servers, desktops, laptops, as well as many smaller mobile devices including smartphones and tablets. Datalogic devices are purpose-built for use in a business environment with limitations on access, usage, and loading of software. This greatly reduces the likelihood of malware attacks on Datalogic products.With that being said, Datalogic has conducted an analysis on its product lines against these threats, and is working with its operating system and chipset vendors for a formal risk assessment and timeline for patch. For more information, you can download the Security Bulletin here (updated at least monthly).
