The Magellan™ 9400i scanner/scale: a new class of high performance barcode scanners. With digital imagers in all planes, the 9400i scanners read both 1D and 2D barcodes seamlessly without requiring item orientation by the cashier.
With a more traditional bonnet height and large horizontal and vertical windows, the Magellan 9400i allows optimum positioning for POS or self-checkout touchscreens, payment terminals and printers while maintaining ergonomic comfort for both seated and standing cashiers.
The optional Magellan Customer Service Scanner (CSS) enables retailers to easily engage their customers in mobile commerce programs, allowing them to scan barcodes from their mobile phone screen or paper coupons while the cashier continues to scan regular items in parallel, resulting in a significant reduction in total transaction time.
Innovative features and options such as ScaleSentry™ shrink monitoring/prevention technology, AllWeighs™ platters and the support of all major EAS systems make 9400i purpose-built to help retailers reduce shrink at the POS.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
