A small industrial gateway integrates Datalogic handheld scanners
The fieldbus converter FBC9080 is an easy way to add industrial fieldbus connectivity to all PowerScan 9xxx as well as any other device equipped with standard RS-232 interface. Its IP65 protection level and circular M12 connectors make it ideal for demanding industrial Ethernet applications, while the dual port switch eliminates the need for expensive external switches.
The FBC9080-N100 integrates scanners into PLC System with PROFINET/IO support, while FBC9080-N200 connects devices to any PLC with EtherNet/IP IO support. Both models are also provided with a standard Ethernet TCP/IP data socket port that allows bi-directional point-to-point communication with the scanner. FBC9080-NX00 are easily configurable with Datalogic’s Aladdin™ software tool.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
