Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
| Next DAY Comprehensive Minimize the downtime, with no compromise on costs: next-day product replacement delivered with express shipment, spares pool owned and managed by Datalogic, full incident coverage. |
| 2-DAY Comprehensive Ensure to get your devices up and running in the shortest total lead-time, with no extra cost, thanks to full incident coverage, to 2 days turnaround time and 2-way express shipment included. |
| 3-DAY Comprehensive Rapid turnaround time at no extra cost for repair, with full incident coverage and 1-way ground shipment included. |
| FLEXI Comprehensive The most convenient EaseOfCare comprehensive program that covers any type of damage and offers flexible turnaround time (up to 10 days) and 1-way ground shipment. |
| 5-DAY Warranty Extension Protect your investment from potential extra cost beyond the standard warranty period and benefits from 5 days turnaround time (1-way ground shipment included). |
| FLEXI Warranty Extension The most convenient EaseOfCare Warranty Extension program that offers flexible turnaround time (up to 10 days) and 1-way ground shipment included. |
The Datalogic Scheduled Preventative Maintenance (PM) Plan offers scheduled maintenance service calls to keep your equipment in peak operating condition.
The Datalogic Site Audit focuses beyond the basic opera-tion of the scanning equipment. By carefully analyzing all aspects of the systems, including material handling, envi-ronmental, and support mechanisms, Datalogic can identify opportunities to increase system performance, system uptime, and throughput maximization.
A Datalogic technician will arrive on site to validate the application, look for material handling issues, and provide feedback to the customer on recommendations to maximi-ze their throughput.
The on-site system training provides informal, hands-on training of your personnel, including supervisors and users, by the Datalogic Training Department. The training will include, among other things:
When it comes to the service of your Datalogic product, nobody can do it better than us. We know what went into making each product and the high expectations you have regarding its performance.
Repairs are carried out by skilled technicians using only Datalogic certified spare parts and testing tools.
A Return Materials Authorization (RMA) is required for all repairs sent to the Datalogic Service Centers, which can be submitted (availability based on country selection) by contacting Datalogic Authorized Repair Centers or logging to the ON-LINE RMA Tool.
Download the On-Line RMA User Guide
Download the Troubleshooting Guide (related to units repaired in Slovakia)
